We take the protection of your personal data very seriously. Therefore, we strictly adhere to the rules of the data protection laws applicable in the respective countries.

Personal data is collected on this website only to the extent it is technically necessary. We use your order data exclusively to process your order. All customer data is stored and used by us in compliance with the relevant provisions of the Austrian Data Protection Act (Datenschutzgesetz - DSG), the GDPR and the Austrian Telecommunications Act (Telekommunikationsgesetz – TKG). Under no circumstances will the collected data be sold or passed on to third parties for other reasons.

The following declaration gives you an overview of how we guarantee this protection and what kind of data is collected for what purpose. The data processing of this website automatically collects and stores in its server log files information that your browser transmits to us.

These are:

- Browser type / version

- used operating system

- Referrer URL (the previously visited page)

- Hostname of the accessing computer (IP address)

- Time of the server request

This data cannot be attributed to any persons. This data is not merged with other data sources, and the data is deleted after statistical evaluation.


The Internet pages use so-called cookies in several places. They serve to make our offer more user-friendly, more effective and safer. Cookies are small text files that are stored on your computer by your browser. Most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Cookies do not damage your computer and do not contain viruses.


If you wish to receive the newsletter offered on the website, we require a valid e-mail address from you as well as a confirmation which allows us to verify that you are the owner of the given e-mail address or that the owner agrees to receive the newsletter. (Double-Opt-In)

Further data will not be collected. You can revoke your consent to the storage of data, e-mail address and their use to send the newsletter at any time.

Rights in terms of the DSGVO

You have the right at any time to information, correction, transfer, objection and deletion about the data stored concerning your person, its origin and recipient as well as the purpose of the data processing in the sense of the DSGVO.

We undertake to keep secret all confidential information provided to us by the purchaser, which is marked as such, and to store, process or have processed personal data entrusted to us only within the scope of our activities in connection with the present contract. If third parties (e.g. vicarious agents) are involved, the contractor must impose the same obligations on the subcontractor accordingly. The obligation to maintain secrecy shall continue to apply beyond the end of the contract.

On request, we will provide you at any time and free of charge with information about the personal data stored about you, about its origin, about the recipients and about the purpose of storage. You can obtain the information under the following contact data:

Friendly House Handels-GmbH
Wiedner Hauptstr. 39, 1040 Vienna, Austria
Telephone: +43/ 1/ 503 4 503
Fax: ++43/ 1/ 503 4 503 99

Personal data will only be stored by us for as long as is necessary to perform a service that you have requested or for which you have given your consent, unless otherwise required by law, such as in ongoing legal proceedings.

You have the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or at our company headquarters. This is the Austrian Data Protection Authority.

Further Information

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. With this we want to improve our online offer even more for you in the future.